Orranet Flex Terms and Conditions
1. What Orranet Flex is
Orranet Flex lets you pay for selected products in smaller payments over a period set by the seller. It is available only on products marked FLEX, and only to customers with a verified ORRANET account.
2. Your account
You must create an ORRANET account and verify your email to use Orranet Flex. You are responsible for keeping your login details safe and for all activity on your account.
3. Payments and fees
- Before you confirm, you will see the full payment schedule: how many payments, how much, and when each is due.
- Your total includes the product price, any delivery fee, an ORRANET service fee of 3%, and payment processing fees charged by our payment provider. These fees are paid by you and are shown before you confirm.
- You pay the first payment at checkout. The remaining payments are due on the dates shown.
4. How we hold your money
Payments you make for an Orranet Flex order are received and held by ORRANET, not paid straight to the seller. We pay the seller only after your order is fully paid, delivered, and you have confirmed receipt on your dashboard.
5. Delivery
The seller ships your order only after your final payment is received. If your delivery location is not covered by the seller's delivery settings, the seller will contact you to agree a delivery fee. Delivery fees agreed this way are settled directly with the seller.
6. Confirming your order
After you receive your order, log in to your dashboard and close the order. Closing it tells us you are satisfied, and allows the seller to request payment. If there is a problem with your order, contact support before closing it.
7. Auto-debit
You may choose to pay by auto-debit using a card. If you do, you authorise ORRANET and our payment provider to charge that card for each scheduled payment on its due date. We recommend auto-debit so you never miss a payment. You can turn auto-debit off from your dashboard at any time, and then pay manually. Auto-debit is only available for card payments.
8. Late and missed payments
- We remind you before each payment is due.
- If a payment is missed, you have a grace period of 3 days after the due date to pay without penalty.
- If the payment is still unpaid after the grace period, the seller and ORRANET will be notified and we will contact you. ORRANET may extend your time or cancel the order.
- If an order is cancelled, the amount you have already paid is returned as credit to your ORRANET wallet.
9. Your wallet
You can add money to your ORRANET wallet and use it to pay Orranet Flex payments or to buy from any ORRANET store. Wallet money cannot be withdrawn or transferred to a bank account.
10. Support
For help, email shopwithorranet@gmail.com, or open a support ticket from your dashboard once available.
11. Changes to these terms
We may update these terms. Orders already in progress continue under the terms you accepted when you placed them.